Friday, October 27, 2006

Motor Rolling NOT, and Me.

The following is the correspondence between me and the machine....you all might enjoy the reading...then again...you might not. It just might depress the hell out of you.
[It appears all as it was, only the order has changed. The last item was first, as we all know, these sent and resent items go, they display last first. So, for story order I’ve gone through the absolute cut and paste hell to get it right, and have only made a few minor edits in grammar/syntax/spacing…but not much. It is horrible to look at, even now. Motorola’s and Mine.]

---William.
===================
Customer (William Neal) 10/21/2006 06:33 AM
Would buying a new battery solve the problem of my display screen going blank and alternately partially obliterating the text/images on the display screen? That's what's happening. The Verizon people said they didn't know what was wrong with it. Maybe some software problem. And that's it.
I can get a new battery or two and would prefer to keep my phone if I can be assured that all I have to do to solve this problem is that, getting new batteries.

======================

Response (Lucia M.) 10/21/2006 01:07 PM
Dear William Neal,

Thank you for contacting Motorola e-mail support, we appreciate your request.

Thank you very much for your considerations and interest in our products.

Regarding your concern, we are so sorry to hear about this inconvenience. In order to assist you better, it would be helpful for us if you could provide us with the following information:

-Who is your service provider?
-When and where did you purchased the phone?
-What is the IMEI number of your cell phone? (In the cell phone, under the battery, there is a label you will find this number there. It is a 15 digits long number)
-Was the cell phone in contact with liquids?
-Was the cell phone dropped by somebody?
-Is the cell phone showing you any error message?
-Have you ever had the phone repaired?
-Have you tried to take the battery out and after 5/10 seconds, to put it again?

We would appreciate you writing us back with that information.

If you have further questions or need additional assistance, please contact our Cellular Information Center at 1-800-331-6456. Our business hours are Monday through Friday from 7am to 10pm CST and Saturday and Sunday from 9am to 6pm CST.

For information about Motorola products and services, please locate http://www.motorola.com/

Thank you for allowing us the opportunity to be of service to you.

Best Regards,
Customer (William Neal) 10/21/2006 06:33 AM
Would buying a new battery solve the problem of my display screen going blank and alternately partially obliterating the text/images on the display screen? That's what's happening. The Verizon people said they didn't know what was wrong with it. Maybe some software problem. And that's it.
I can get a new battery or two and would prefer to keep my phone if I can be assured that all I have to do to solve this problem is that, getting new batteries.


Sincerely,

Lucia M.
Motorola Internet Correspondence Team

=====================
Customer (William Neal) 10/22/2006 07:42 AM
I recently gave my phone to a nice lady to replace my LCD....and if this doesn't do it, well, whatever...It's less than what I have spent and I...just won't use it if it doesn't work....and will let my subscription for my account expire...perhaps just use one of those no contract phones...for emergencies. Perhaps a Motorola phone, maybe not.

DEAR LUCIA

Thanks for writing.

Now, to answer some questions. The ones you asked.

Verizon.
I purchased the phone from Radio Shack many years ago and they no longer carry the deal with Verizon and as indicated above, I don't have the phone on me and cannot tell you the Number, but it might be the one I already gave you when I had to write initially. You and or your compatriots/the web master should have that somewhere. I had to give that initially to write.
No contact with liquids.
It has not been dropped.
No error messages.
I have not had the phone repaired, but am having the LCD replaced as we speak....well, it should be ready to go by TUESDAY, 10/24/06 and I'll let you know what's what.
Yes, I've taken the battery out for a bit, perhaps 10/15 seconds and have put it back in. Had to. The screen has gone blank on me and the display has from time to time gone nuts on me. It shuffles the icons and images, like an old TV on the fritz, like all the lines are shuffled and line four is moved over to be above line five, but is not where it should be, you know?

there is this
image
way
over
kind of
like this.

Do you under stand what I mean? Do you get the picture?
I hope this answers your query into this case. I think the lady at the local phone place, NOT A VERIZON place, because all they had to say was: "Dunno, perhaps it's a software problem". And, if it is, well, I'll just let it go. I'm not going to spend any more money on it.
Thank you for your time.

--William M. Neal

----- Original Message -----
=====================
Response (Lucia M.) 10/22/2006 09:55 AM
Dear William Neal,

Thank you for contacting Motorola e-mail support, we appreciate your request.

Thank you very much for your considerations and interest in our products.

Regarding your concern, please note that we need the IMEI number of your cell phone to check if it is under warranty in our system. The serial number you have given us is not the one we are looking for. In fact, we need a fifteen digits long number (only numbers). We would appreciate if you can contact us again with this information.

We hope you find this information helpful and look forward to assisting you in the future.

If you have further questions or need additional assistance, please contact our Cellular Information Center at 1-800-331-6456. Our business hours are Monday through Friday from 7am to 10pm CST and Saturday and Sunday from 9am to 6pm CST.

For information about Motorola products and services, please locate http://www.motorola.com/

Thank you for allowing us the opportunity to be of service to you.

Best Regards,
Lucia, M.
=====================
Customer (William Neal) 10/23/2006 08:13 AM
Dear Lucia

Got it, will let you know when I get my phone back.
=====================
Customer (William Neal) 10/25/2006 09:28 AM
DEAR LUCIA,

I have my phone back and it has a new LCD and so far the "problem" has been solved. As far as a 15 digit # goes, without Letters, I'm sorry. My phone simply does not have that on the white sticker underneath the battery in the back of the phone's battery compartment.
There's this:
SUG2821GJ J12 4536EA VA
and this:
DEC: 06613663026 Model C333c HW P4.1

and the last line:

HEX 42DO5422 DWJ C36 3M # 7A3


Oh, and at the very top: the FCC number:
IHDT66CL1 EE3 TTY

You have ALL the numbers and letters on the back of this Made in Brazil cell/mobile phone.
Good luck with it.
It works now, so far so good.
I have a couple of questions though:


1. How do I go about getting more ring tones besides getting online service through my Verizon carrier?

2. What data cable should I buy?

3. Any recommendations of sound/music software to use to make my sounds and then transfer (I realize this may mean two (2) different software products.) it to my phone...what other software/transfer to my cell/mobile would you recommend for this archaic but wonderful phone (because it has the Continental ring tone. (A mis-named thing because on the continent the phones ring like they do here in the U.S. but it sounds like it rings on phones in England, which is what I prefer and the reason I got this B&W display instead of the color when I originally was looking at the 3 series phones.)

So, again, what data cable, what software for downloading to my phone and maybe what sound shaping software would you recommend? I realize maybe you can't for legal reasons do that, but, you could suggest ones you know very well that will work, and say it in such a way as you know folks who’ve used such before and have had much success with it, and that way, you'd be legally off the hook. Ask your supervisor if this isn't kosher. I think it is.

Thanks for all your help. Sorry I couldn't find Because it's not there. The 15 digit number no letters on the back of the phone.

---William M. Neal

===============================
----- Original Message -----
From: Motorola Mailbox
To: wneal@hotmail.com
Sent: Friday, October 27, 2006 4:58 PM
Subject: Would buying a new battery solve the problem of my display screen going blank... [Incident: 061021-000096]

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.

If this issue is not resolved to your satisfaction, you may reopen it within the next 2 days.

Thank you for allowing us to be of service to you.
Click here to check the status, read our response or to update your question with additional information!

Subject
Would buying a new battery solve the problem of my display screen going blank...

Discussion Thread
Response (Lucia M.) 10/27/2006 06:58 PM
Dear William Neal,

Thank you for contacting Motorola e-mail support, once again.

Regarding your concern, we are so sorry to hear about this inconvenience. We have checked the HEX number of your cell phone (42DO5422 DWJ) and it does not appear in our system. The reason of this is that the cell phone has not been manufactured for USA.

Motorola's warranty is supported in the country in which the unit was originally sold or intended for use by Motorola. If the phone is approved for use by a US Service Provider (Carrier) and has US software installed, its warranty will apply and it can be repaired at the US Repair Center, as long as there is no Physical or Liquid Damage.

Since your unit was not manufactured for use in the US, it is not covered under the manufacturer's warranty. However, you can send the phone to our National Service Center to have it exchanged by a US approved (equal value & refurbished) unit, with a US Supported software version loaded (unit will be locked for one specific US carrier), for a U$S 175 fee.

Please send the unit to the address below:

National Service Center
5555 N. Beach Street,
Dock Door # 40
Fort Worth, TX 76137

Please visit the link below to enter your phone's information before shipping it to us:

http://direct.motorola.com/hellomoto/Motosupport/source/Repairform.asp

Remember to include: a copy of your proof of purchase, a note stating that you want to have the phone exchanged by a US approved unit, the service provider and phone number for the cellular phone you are sending and your personal information (complete shipping address and daytime phone number). You will also need to send your credit card information (type of credit card, name of the account holder and expiration date). Remember also to remove the battery, battery cover and SIM card before shipping it.

If you have further questions or need additional assistance, please contact our Cellular Information Center at 1-800-331-6456. Our business hours are Monday through Friday from 7am to 10pm CST and Saturday and Sunday from 9am to 6pm CST.
For information about Motorola products and services, please locate http://www.motorola.com/

Thank you for allowing us the opportunity to be of service to you.

Best Regards,

====================================
__----- Original Message -----
From: William Neal
To: Motorola Mailbox
Sent: Friday, October 27, 2006 9:33 PM
Subject: Re: Would buying a new battery solve the problem of my display screen going blank... [Incident: 061021-000096]

You've obviously NOT been reading my missives. I have my phone back and it works fine. I have a new LCD screen and it works like magic.
It, the phone was made in as I said Brazil but I purchased it at a Radio Shack in Fountain Valley, California many eons ago...well, not eons, but, it might as well have been. I don't have the receipt. I don't have the numbers/digits or whatever you call it, 15 or otherwise.
I simply asked about a data cable and you were unable to do that.
I simply asked about what software I would be wise to utilize to have the cable function properly and to have some control over sounds to make some ring tones I like.
AGAIN, you were unable to do that.
It's too old of a phone to be under warranty. I know that. Any thing over 2 years these days is. That's a given. There's no such thing as customer service, only planned obsolescence.
No thank you for your help. As Gene Wilder once said in the movie Willie Wonka and the Chocolate Factory: "GOOD DAY!"
I sincerely hope you enjoy all of your lives you share over there wherever you may be, whomever you are and all such as that, all along the way. It is readily apparent you can get your products made by Portuguese speaking people or Spanish speaking people and have things printed up in English and Spanish, but only last a few planned years. Fine. Bully for you. You have a business, and I don't. You have a proper place in this world, and I don't. Okay...I don't feel the slightest bit inferior, only slightly miffed, and saddened, that this is the way of the world. So be it. Oh well. Good DAY!! This lame venture hasn't even been fun. It's been exhausting. Too bad. It's tragic life can't be better for all concerned. It must remain the lame fuckaround that it is. Pathetic. Wish there were real people and real lives and real wills that would change all this, but, alas, no one has the guts to do any thing about it. Believe me, I would if I could. I can and most certainly do where I can. Here is one such example. I write to you, the nameless, faceless, corporate identity, that doesn't give a rat’s ass. I say to you: GOOD DAY!!! And I mean it whole heartedly. Good. DAY!!!
--William.

Friday, October 13, 2006

You Hear Something That Bothers You For Days and...

YOU HEAR SOMETHING FOR DAYS AND YOU DON'T know where it's from...
"ooo, oo-oo, ooo, oo-oo oo oo."

---SNOW PATROL, Chocolate, from Final Straw (album)

I've finally found that song with the "ooo" singing stuff and nonsense that's been bugging me these past few days.
Got a new phone...what do people waste time on line with their cell phones for? Camera? And, you have to download simple ring tones to get a decent chime or ring? That's f-ng LAME!! (I have to and I hate it. Hate even more not being able to check them out before paying for some bindle-stiff/staff bundle. You call that "service"? All I want, you see, is a few variations on the ring-ring, (pause) ring-ring, type ringer/ringings, that folks in the U.K. get on their phones, one such I had on my MOTOROLA phone with the two blown batteries. (I have an LG-VX8300 now.)
I'm color screen now and know a bit more about charging batteries (I killed my phone batteries and they...well, I could have gone Google for some...) and I'll only use my car charger for emergencies...well...flip-fone, camera...and cancel the V-cast...
Maybe a new car...water pipe at the house broke. We were a 10 unit user, and now after a 2 day plus broken pipe, are a 70 unit user. WTF? We got a visit from the DWP! We were out. Found a blue paper hang-tag on the doorknob. Working to pay the 500 plumbing bill. And, the car, oh, not mine, the pwr steering reservoir is out on that one, got it dribbling on the driveway with kitty litter poured out underneath...the other car, the Towne Car, with Christian Dior or some such design interior, that's 300 to get the dash lights back and the push-button on the dash compartment flap for the access to the gas cap...silly...what a full-moon miasma...why the phone? Maybe it was the Modelo Negra impulse buy or the fact no one was in the store (NO WAITING!!), before yours truly ate three (count them 3) soft tacos, with rice, from Chipotle. ("I made the salsas this morning."---One of the black and white t-shirts the workers wear.) Have to get to LOWES or the Home Depot today to get a light switch...so we can see the trick or treaters. F-m, candy is bad, especially chocolate. "It goes right to your butt."---Co-Worker said that, someone I hardly know. I like that.
--MR.KEN, over and out of it, for now...